Carrillo, Francisco Javier; Edvardsson, Bo; Reynoso, Javier - In: International Journal of Quality and Service Sciences 11 (2019) 3, pp. 424-438
Purpose: This paper aims to deepen the understanding of resource integration for value co-creation within service-dominant logic (SDL), by drawing on key knowledge management (KM) concepts. Design/methodology/approach: This conceptual study introduces three key KM concepts, namely, object,...