Carmona, Salvador; Grönlund, Anders - In: International Journal of Operations & Production Management 23 (2003) 12, pp. 1475-1496
is known about the measurement of organizational performance in police work. Our investigation drew upon the deployment … addressed present, past, and future time dimensions. Implementation of the balanced scorecard in police work, though, raised …, the system focused on monitoring some easy‐to‐measure indicators that provided a traditional view of police work while …