John, Boby; Kadadevaramath, Rajeshwar S. - In: International Journal of Lean Six Sigma 11 (2020) 4, pp. 663-686
Purpose: This paper is a case study on the successful application of Six Sigma methodology in the information technology industry. The purpose of this paper is to improve the resolution time performance of an application support process. Design/methodology/approach: Through brainstorming, the...