Meena, Kailash; Thakkar, Jitesh - In: Journal of Advances in Management Research 11 (2014) 3, pp. 232-256
Purpose – The purpose of this paper is to develop a Balanced Scorecard-based performance measurement framework for health care system. Design/methodology/approach – An integrated ISM-ANP-based quantitative approach is used for the development of balance scorecard for health care system. The...