Purpose – The purpose of this paper is to consider the role of the business school now and in the future. Design/methodology/approach – The paper takes the form of an editorial review and argument. Findings – The paper acknowledges the impact of globalization and “marketization” on...

The purpose of this paper is to explore the relationship between the service quality dimensions (assurance, responsiveness, empathy, reliability and tangibles) and the overall academic performance service quality. Questionnaires were circulated to 300 students from the school of accounting which...

We all share the desire to improve the learning environment at Wharton and to have students who will be satisfied with this environment. While most of the Wharton Teaching Committee's recommendations are consistent with these aims, I believe that recommendation #1, to 'Establish Minimum...

We examined the relationships between the research originating at business schools, students^R satisfaction with the schools, and the published ratings of the school^Rs prestige. Research was positively correlated to prestige (where prestige was based on the perceptions of academics, firms, and...