This open access book empirically analyses the competences (input), moderators (process), and disclosure (output) of …

‐unit managers (MUMs) in a large casual dining restaurant organization. Design/methodology/approach – Case study methodology was used … managers feel with regards to doing their job or in being promoted to the next level of supervision. Research limitations …

the Club Managers Association of America. A 20‐question survey was developed for the study to identify desired … current effectiveness of club managers already in practice and comparable to the more recognized hospitality industries of …

average performing managers were compiled. These were based on behavioural event interviews (BEIs) from which job, person and … particularly suitable to measuring managers' performance in dynamic team‐based environments. Research limitations …

possessed by managers irrespective of their areas of functional specialization using quantitative methodology. Design … that are important for managers working in one of the seven functional areas. The findings suggest the importance of … implications – While the findings of the study have a specific relevance to the managers in the telecommunication industry, they …

Purpose – The purpose of this study is to report data showing competencies that distinguish effective managers and … analysis competencies coded from 51 interviews and 53,360 assessments of managers and leaders comparing more and less effective … managers and leaders. Findings – Emotional, social and cognitive intelligence competencies predict effectiveness in management …

of competences could be found which were associated with effective performance in the region. Describes the setting up … and findings of the research, and identifies the competences that were found.  …