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Social power for compliance of middle managers and front-line workers with quality improvement policies
Lam, Simon S.K. - In: The journal of management development 15 (1996) 9, pp. 13-17
Persistent link: https://www.econbiz.de/10007322220
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Total quality management and its impact on middle managers and front-line workers
Lam, Simon S.K. - In: The journal of management development 15 (1996) 7, pp. 37-46
Persistent link: https://www.econbiz.de/10007325145
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How Similarity to Peers and Supervisor Influences Organizational Advancement in Different Cultures
Schaubroeck, John; Lam, Simon S.K. - In: Academy of Management journal : AMJ 45 (2002) 6, pp. 1120-1136
Persistent link: https://www.econbiz.de/10006113608
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Participative Decision Making and Employee Performance in Different Cultures: The Moderating Effects of Allocentrism-Idiocentrism and Efficacy
Lam, Simon S.K.; Chen, Xiao-Ping; Schaubroeck, John - In: Academy of Management journal : AMJ 45 (2002) 5, pp. 905-914
Persistent link: https://www.econbiz.de/10006113732
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Can Good Citizens Lead the Way in Providing Quality Service? A Field Quasi Experiment
Hui, Chun; Lam, Simon S.K.; Schaubroeck, John - In: Academy of Management journal : AMJ 44 (2001) 5, pp. 988-995
Persistent link: https://www.econbiz.de/10006114630
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The Role of Locus of Control in Reactions to Being Promoted and to Being Passed Over: A Quasi Experiment
Lam, Simon S.K.; Schaubroeck, John - In: Academy of Management journal : AMJ 43 (2000) 1, pp. 66-79
Persistent link: https://www.econbiz.de/10006116031
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Measuring service quality: A test-retest reliability investigation of SERVQUAL
Lam, Simon S.K.; Woo, Ka Shing - In: Journal of the Market Research Society : JMRS 39 (1997) 2, pp. 381-396
Persistent link: https://www.econbiz.de/10006703338
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Active trust development of local senior managers in international subsidiaries
Li, Julie Juan; Zheng Zhou, Kevin; Lam, Simon S.K.; … - In: Journal of business research : JBR 59 (2006) 1, pp. 73-80
Persistent link: https://www.econbiz.de/10006713677
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Quality planning performance: The relationship between objectives and process
Lam, Simon S.K. - In: International journal of quality & reliability management 14 (1997) 1, pp. 10-23
Persistent link: https://www.econbiz.de/10006397141
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Quality management and job satisfaction: An empirical study
Lam, Simon S.K. - In: International journal of quality & reliability management 12 (1995) 4, pp. 72-78
Persistent link: https://www.econbiz.de/10006404925