Meskill, Margaret; Mouly, Suchitra; Dakin, Stephen - In: Journal of Managerial Psychology 14 (1999) 6, pp. 443-454
The focus of this paper is on the recognition and resolution by managers of “disturbances”, which have been defined as “involuntary situations that threaten the smooth running of the organisation but are partially beyond managerial control”. We have employed a case‐study methodology...