Purpose – The purpose of this paper is to show that there are many sources to quality, not just the supplier; that quality is a complex concept which must be balanced against productivity and profits; that quality has to be considered within a network of relationships and contributions; and...

Purpose – The purpose of this paper is to revaluate the concept of ethics in management activity. Design/methodology/approach – The approach is a literature analysis and case study. Findings – From previous research, it has been inferred that the practice of ethics in management assures...

Purpose – The purpose of this paper is to investigate if different applications of process orientation exist and how these are characterised. Furthermore, the objective is to investigate how the applications of process orientation relate to the line organization. Design/methodology/approach...

Purpose – The quality of life (QoL) index is a well‐known measurement schedule to compare citizens' life facilities across countries of the world. Based on rational and factual parameters such as gross national product and gender equity, it has to be reinforced with psychological aspects...

Purpose – The European Business Excellence Model (EBEM) is nowadays a familiar framework, used for a spectrum of purposes, with the most frequent aim from its full deployment being the attainment of organizational success. The EBEM's requirements, however, involve abstruse management concepts...

Purpose – The purpose of this paper is to investigate the definition of lean production and the methods and goals associated with the concept as well as how it differs from other popular management concepts. Design/methodology/approach – The paper is based on a review of the contemporary...

Purpose – The purpose of this paper is to discuss what the business contribution to sustainable development is (or should be) and to propose criteria for assessing corporate sustainability. These criteria are applied for the analysis of Global Reporting Initiative (GRI)‐reports of five major...

Purpose – This paper aims to propose the application of quality engineering in the early phase of environmentally conscious design (Ecodesign). Design/methodology/approach – Utilizing the Kano model and willingness to pay, the paper presents a framework for classification of environmental...

Purpose – The purpose of this paper is to trace the development of a methodology for identification of stakeholders, their demands, wants and expectations. Design/methodology/approach – Within the public eldercare, data were collected by means of participant observations to assess the...

Purpose – Process management has been around for a long time, but unlike that of many other management trends, the interest in process management has remained high. The starting point for the study was the idea that the lack of well‐established conceptual models and definitions of process...