Purpose: Most of the extant literature on resilience builds on normative, conceptual or silo approaches, thereby lacking an integrative approach to cold chain logistics risks (CCLRs) and resilience. The purpose of this paper is to bridge the current research gap by developing a model, based on...

Purpose: The balanced scorecard (BSC) has been a popular management innovation in health care. Implementing an innovation like the BSC can change the professional subcultures of a hospital. The purpose of this paper is to measure subcultures to establish the level of change during the...

A case study provides an illustration of how implementation issues could limit adoption of even a welldesigned data warehouse system and, in tum, an overall customer relationship management program. Implementation problems with a new data warehouse are identified from the perspective of core...