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Bergstrom Hotels: a case study in quality

Breiter, Deborah; Tyink, Stephen A.; Corey‐Tuckwell, Susan - In: International Journal of Contemporary Hospitality Management 7 (1995) 6, pp. 14-18

Total quality management in hotels is becoming more commonplace. But the meaning of total quality management (TQM) is … Hotels of Wisconsin has been practising quality principles since 1989. What started out as a “quality commitment” has evolved …

Persistent link: https://www.econbiz.de/10014763339

Implementing cultural change through human resources: the elusive organization alchemy?

Watson, Sandra; D’Annunzio‐Green, Norma - In: International Journal of Contemporary Hospitality Management 8 (1996) 2, pp. 25-30

Examines approaches taken by two UK hotels for survival in the current complex environment in which greater competition …

Persistent link: https://www.econbiz.de/10014763363

An Interactive Personnel Function for Managing Budget Hotels

Lucas, Rosemary; Laycock, Jane - In: International Journal of Contemporary Hospitality Management 3 (1991) 3

Companile has a unique management set‐up in its hotels: each is run by a managing couple who are developed from within … the contribution of the personnel function to the effective management of Campanile budget‐priced hotels. …

Persistent link: https://www.econbiz.de/10014763532

Enabling transparent leadership: a small business manager's perspective

Salvatico, Robert - In: Journal of Management Development 25 (2006) 10, pp. 1018-1020

Purpose – The purpose of this article is to discuss the role of transparent leadership in a small family owned hotel, the Wingate Inn, Garden City, New York. The goal is to demonstrate that one can create a more productive, open work place and ultimately more satisfied, loyal guests. The...

Persistent link: https://www.econbiz.de/10014882472

A survey of employee relations practices and demographics of MNC chain and domestic luxury hotels in Australia

Timo, Nils; Davidson, Michael - In: Employee Relations 27 (2005) 2, pp. 175-192

multinational chain (MNC) and domestic hotels operating in the Brisbane‐Gold Coast corridor in Australia and discuss the … hotels were not found to be the conduit of “new” HRM practices as a competitive edge. Both MNC and domestic hotels shape the … and low cost labour force. Research limitations/implications – Of the 14 hotels, only three were domestic. MNC luxury …

Persistent link: https://www.econbiz.de/10014731054

Line managers’ views on adopting human resource roles: the case of Hilton (UK) hotels

Watson, Sandra; Maxwell, Gillian A.; Farquharson, Lois - In: Employee Relations 29 (2006) 1, pp. 30-49

data was collected from 76 hotels, owned by Hilton UK, via self‐administered questionnaires to strategic and first …

Persistent link: https://www.econbiz.de/10014731119

Human Resource Management in the Hotel Industry: Strategy, Innovation and Performance

Nixon, Dennis - In: Employee Relations 22 (2000) 4, pp. 423-428

Persistent link: https://www.econbiz.de/10014731872

Has Esprit missed the Hilton moment?

In: Human Resource Management International Digest 15 (2007) 6, pp. 24-26

‐resource development. Design/methodology/approach – Uses information collected from 76 hotels, owned by Hilton UK, via self … viewed as important. The strategic managers rated their working relationships with HR specialists in their hotels higher than … Hilton's UK hotels to engage more in the HR activities that underpin the company's service culture. Originality …

Persistent link: https://www.econbiz.de/10014752262

Supervisor support and work engagement of hotel employees in Malaysia

Ling Suan, Choo; Mohd Nasurdin, Aizzat - In: Gender in Management: An International Journal 31 (2016) 1, pp. 2-18

collected from a sample of 438 customer-contact employees in Malaysian upscale hotels and tested using the partial least squares …

Persistent link: https://www.econbiz.de/10014744757

Strategic HRM and the gendered division of labour in the hotel industry

Biswas, Rashmi; Cassell, Catherine - In: Personnel Review 25 (1996) 2, pp. 19-34

Numerous studies have documented the ways in which work is structured along gender lines. Predominantly such investigations have reported on the inequity of the sexual division of labour and have argued that such gender segregation operates in favour of males, with the majority of female...

Persistent link: https://www.econbiz.de/10014974439