Purpose: This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement. Design/methodology/approach: Data were collected from 156 employees of a Dutch unemployment...

The Job Demands-Resources (JD-R) model was introduced in the 00’s to explain the causes of burnout. Later it matured into JD-R theory that can explain how various employee and organizational outcomes develop. Job demands are responsible for the health impairment process, whereas job resources...