Purpose – The purpose of this paper is to explore understanding about impact of work‐related values on attitudes toward changes and organizational learning in Chinese organizations. Design/methodology/approach – Research was conducted with 1,303 respondents from 29 Chinese companies in...

Purpose – Enterprise resources planning (ERP) systems often produce intangible benefits and implementation problems related to social and human factors. Implementing an enterprise system in an organization is a complex process. ERP evaluation should treat the human and social effects and the...

Purpose – The study was designed to generate and test a model of employee cynicism toward organizational change from the communication perspective in a higher education institution. Design/methodology/approach – Using the theoretical framework of social information processing (SIP), the...

Through literature review and empirical research conducted with employees of a large retail bank, three different types of employee commitment (internalised commitment, identification commitment and compliance commitment) are defined and explored. It is argued that high levels of internalised...

Purpose – This paper aims to explore the relationships and predictive power of supervisor and peer relations along with demographic factors towards employee readiness for organisational change in a developing country. Design/methodology/approach – Adopting a quantitative approach, this cross...

Employee surveys are becoming increasingly widespread among both public and private sector organisations. Yet, while there are many articles and books on the technical aspects of how to carry out an employee survey there is much less contemporary information about the impact of employee surveys...

This paper deals with the management of complex environmental turbulence and organizational change in English local government. Research has been conducted to assess the perceptions of the strategic élites, chief executives and chief officers, to these change processes. However, no work had...