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The implementation of human resource development strategy for total quality management within the Department of Correctional Services : focus on Groenpunt management area / Tsholo...
Nhlapo, Tsholo Mzawazi Solomon - 2010
utilized in the investigation are qualitative and exploratory, since no comparative research on the implementation of Human … hypothesis that the effective implementation of human resource development strategy may lead to efficient total quality … ensure that conditions necessary for improving service delivery have been established. The implementation of the HRD Strategy …
Persistent link: https://www.econbiz.de/10009455971
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The effects of lean implementation on hospital financial performance
Narayanan, Sriram; Vickery, Shawnee K.; Nicolae, Mariana L. - In: Decision sciences 53 (2022) 3, pp. 557-577
Persistent link: https://www.econbiz.de/10013332547
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Total Quality Management
Lakhe, R.R.; Mohanty, R.P. - In: International Journal of Quality & Reliability Management 11 (1994) 9, pp. 9-33
which to understand the concepts, evolution and implementation of TQM. A case study of TQM implementation is presented and …
Persistent link: https://www.econbiz.de/10014800960
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Putting the Customer First
Wood, Colin; Walker, Paul - In: The TQM Magazine 6 (1994) 2, pp. 17-24
Describes how Royal Mail recognized the need to embark on a total quality programme to improve the service given and to upgrade customer perception of Royal Mail. Shows how Royal Mail set about developing a “Customer First” strategy, initiating training and instigating a continuous...
Persistent link: https://www.econbiz.de/10015033333
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TQM? It’s as Easy as ABC
Babbar, Sunil; Aspelin, David J. - In: The TQM Magazine 6 (1994) 3, pp. 32-38
application of TQM. It establishes an innovative and proactive perspective on TQM implementation. Most importantly, it challenges …
Persistent link: https://www.econbiz.de/10015033349
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Tapping diverse experience : toward articulating knowledge creation theory
Akbar, Hammad; Khan, Shah Faisal - In: International journal of knowledge management : IJKM ; … 12 (2016) 3, pp. 48-67
Persistent link: https://www.econbiz.de/10011645794
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A CROSS‐NATIONAL COMPARISON OF EMPLOYEE PARTICIPATION: INSIGHTS FOR AMERICAN MANAGEMENT
Cotton, John L.; McFarlin, Dean B.; Sweeney, Paul D. - In: Journal of Managerial Psychology 8 (1993) 1, pp. 10-19
Three manufacturing facilities of an international consumer products company were studied to determine cross‐cultural differences in how managers address employee participation. Despite nearly identical products, a common company culture, and other similarities, European managers demonstrated...
Persistent link: https://www.econbiz.de/10014888317
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Employee impact on service delivery
Sanes, Christine - In: Management Development Review 9 (1996) 2, pp. 15-20
Increasingly, customers expect suppliers to deliver a high standard of service before and after purchase, and in a competitive market this can mean the difference between success and failure. Explores the role of employees in providing customer satisfaction, and ways in which management can...
Persistent link: https://www.econbiz.de/10014936655
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Are agendaless meetings on your company’s agenda?
In: Management Development Review 10 (1997) 2, pp. 46-47
If you sense that there are underlying concerns in your company about a major new development or problem, how do you bring them to the surface? One solution is to hold an agendaless meeting, at which employees sit in a circle and are invited to speak out about the matters on their mind. Explores...
Persistent link: https://www.econbiz.de/10014936815
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Market orientation in young high technology firms: Results of an in-depth case study
Petzold-Dumeynieux, Stéphanie - 2002
Persistent link: https://www.econbiz.de/10003307948