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An abundance of much publicized TQM failures have tarnished the good name of total quality management. Rob Evans, chief … executive at ODI Europe, argues that these are problems with implementation, rather than with TQM itself. Uses Nestlé Chocolate …. Concludes that the success of TQM depends on the level of dedication exhibited by senior management.  …
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the importance of leading through example. Contends senior management teams have to be committed to the initiative …
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command‐and‐control culture. Prevailing hierarchical attitudes are exemplified to be the cause of the high failure rate of TQM …
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seem of importance in manifesting analytics in organizations. Our findings provide guidelines to assess the top management …
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