Steingard, David S.; Fitzgibbons, Dale E. - In: Journal of Organizational Change Management 6 (1993) 5, pp. 27-42
Offers a postmodern, deconstructive analysis of total quality management (TQM) theory and practice. Problematizing TQM, uncovers unchallenged assumptions and implicit power relations cloaked by management science′s veil of objectivity and value‐neutrality. Tracing these assumptions and power...