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Time to change : a review of organisational culture change in health care organisations
Johnson, Anya; Nguyen, Helena; Groth, Markus; Wang, Karyn L. - In: Journal of organizational effectiveness : people and … 3 (2016) 3, pp. 265-288
Persistent link: https://www.econbiz.de/10011576558
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Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays
Wang, Karyn L.; Nguyen, Helena; Johnson, Anya; Groth, Markus - In: Psychology & Marketing 38 (2021) 12, pp. 2191-2208
Persistent link: https://www.econbiz.de/10012633177
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When the going gets tough, the tough keep working : impact of emotional labor on absenteeism
Nguyen, Helena; Groth, Markus; Johnson, Anya - In: Journal of management : JOM 42 (2016) 3, pp. 615-643
Persistent link: https://www.econbiz.de/10011449606
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Workplace Aggression and Organisational Effectiveness : The Mediating Role of Employee Engagement
Johnson, Anya - 2018
We investigate the relationship between the prevalence of workplace aggression and two key outcomes: employee engagement and organisational effectiveness. Drawing on social capital theory, we propose that the level of employee engagement within the organisation helps explain the association...
Persistent link: https://www.econbiz.de/10012909251
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A review and agenda for examining how technology-driven changes at work will impact workplace mental health and employee well-being
Johnson, Anya; Dey, Shanta; Nguyen, Helena; Groth, Markus; … - In: Australian journal of management 45 (2020) 3, pp. 402-424
Persistent link: https://www.econbiz.de/10012264063
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Reaping the rewards of functional diversity in healthcare teams : why team processes improve performance
Johnson, Anya; Nguyen, Helena; Groth, Markus; White, Lesley - In: Group & organization management : an international journal 43 (2018) 3, pp. 440-474
Persistent link: https://www.econbiz.de/10011879326
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"That was a good shift" : interprofessional collaboration and junior doctors' learning and development on overtime shifts
Johnson, Anya; Nguyen, Helena; Parker, Sharon K.; … - In: Journal of health organization and management 31 (2017) 4, pp. 471-486
Persistent link: https://www.econbiz.de/10011748361
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When heroes and villains are victims : how different withdrawal strategies moderate the depleting effects of customer incivility on frontline employees
Yue, Yumeng; Nguyen, Helena; Groth, Markus; Johnson, Anya; … - In: Journal of service research 24 (2021) 3, pp. 435-454
Persistent link: https://www.econbiz.de/10012592950
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Workplace aggression and organisational effectiveness : the mediating role of employee engagement
Johnson, Anya; Nguyen, Helena; Groth, Markus; White, Les - In: Australian journal of management 43 (2018) 4, pp. 614-631
Persistent link: https://www.econbiz.de/10011976011
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How display rules influence turnover in healthcare teams and the moderating role of team negative affective tone
Nguyen, Helena; Groth, Markus; Johnson, Anya - In: Journal of service research 27 (2024) 3, pp. 397-413
Persistent link: https://www.econbiz.de/10014580517