Narrow search
Showing 1 - 10 of 3,789
Cover Image
Billions of impoverished people deserve to be better served : a call to action for the service research community
Fisk, Raymond P. P.; Anderson, Laurel; Bowen, David E.; … - In: Journal of service management 27 (2016) 1, pp. 43-55
Persistent link: https://www.econbiz.de/10011482155
Cover Image
Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
Cover Image
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Cover Image
The global refugee crisis : how can transformative service researchers help?
Alkire, Linda; Fisk, Raymond P. - In: The service industries journal 39 (2019) 9/10, pp. 684-700
Persistent link: https://www.econbiz.de/10012204778
Cover Image
Service quality and acculturation : advancing immigrant healthcare utilization
Davis, Kathryn Simons; Mohan, Mayoor; Rayburn, Steven W. - In: The journal of services marketing 31 (2017) 4/5, pp. 362-372
Persistent link: https://www.econbiz.de/10011742696
Cover Image
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa; Patrício, Lia; Zhang, Jie; … - In: Journal of business research : JBR 136 (2021), pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Cover Image
Navigating services for consumers with disabilities : a comprehensive review and conceptual framework
Tuli, Nikhita; Srivastava, Ritu; Kumar, Harish - In: The journal of services marketing 37 (2023) 9, pp. 1132-1150
Persistent link: https://www.econbiz.de/10014473549
Cover Image
Theories, constructs, and methodologies to study COVID-19 in the service industries
Cambra-Fierro, Jesús; Gao, Lily; Melero-Polo, Iguácel; … - In: The service industries journal 42 (2022) 7/8, pp. 551-582
Persistent link: https://www.econbiz.de/10013362134
Cover Image
A voice for the silent : uncovering service exclusion practices
Ng, Sylvia C.; Chuah, Hui Yin; Nungsari, Melati - In: The journal of services marketing 36 (2022) 7, pp. 991-1005
Persistent link: https://www.econbiz.de/10013407634
Cover Image
Service quality and acculturation: advancing immigrant healthcare utilization
Davis, Kathryn Simons; Mohan, Mayoor; Rayburn, Steven W. - In: Journal of Services Marketing 31 (2017) 4/5, pp. 362-372
Purpose This paper aims to develop an understanding of key variables for designing and marketing healthcare services for immigrant consumers – widely considered a vulnerable consumer group. Design/methodology/approach Data collected from 277 participants was analyzed using ANOVA models and...
Persistent link: https://www.econbiz.de/10014906008