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Alternative Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context
Hurley, Robert F.; Estelami, Hooman - In: Journal of the Academy of Marketing Science 26 (1998) 3, pp. 209-221
Persistent link: https://www.econbiz.de/10006153192
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Macro-economic determinants of consumer price knowledge: A meta-analysis of four decades of research
Estelami, Hooman; Lehmann, Donald R.; Holden, Alfred C. - In: International journal of research in marketing : IJRM ; … 18 (2001) 4, pp. 341-356
Persistent link: https://www.econbiz.de/10006178074
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Sources, characteristics, and dynamics of postpurchase price complaints
Estelami, Hooman - In: Journal of business research : JBR 56 (2003) 5, pp. 411
Persistent link: https://www.econbiz.de/10006721153
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Introduction to special issue - The behavioral aspects of pricing
Estelami, Hooman; Maxwell, Sarah - In: Journal of business research : JBR 56 (2003) 5, pp. 353-354
Persistent link: https://www.econbiz.de/10006721159
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The negative effect of policy restrictions on consumers’ post-purchase reactions to price-matching guarantees
Estelami, Hooman; Grewal, Dhruv; Roggeveen, Anne L. - In: Journal of the Academy of Marketing Science 35 (2007) 2, pp. 208-219
Persistent link: https://www.econbiz.de/10007734283
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Does employee turnover predict customer satisfaction? : Report No. 03-121
Estelami, Hooman; Hurley, Robert F. - In: MSI reports : working paper series (2003) 4, pp. 41-56
Persistent link: https://www.econbiz.de/10009893403
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The effect of retailer reputation and response on postpurchase consumer reactions to price-matching guarantee ; Report No. 04-113
Estelami, Hooman; Grewal, Dhruv; Roggeveen, Anne L. - In: MSI reports : working paper series (2004) 3, pp. 27-47
Persistent link: https://www.econbiz.de/10009893421
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Applying the peak-end rule to reference prices
Maeyer, Peter De; Estelami, Hooman - In: The journal of product & brand management 22 (2013) 3, pp. 260-265
Persistent link: https://www.econbiz.de/10010138852
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The Profit Impact of Consumer Complaint Solicitation Across Market Conditions
Estelami, Hooman - In: Journal of professional services marketing 20 (1999) 1, pp. 165
Persistent link: https://www.econbiz.de/10007052873
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Presentation and Media Effects in Service Price Advertising
Estelami, Hooman - In: Journal of professional services marketing 18 (1999) 2, pp. 81-104
Persistent link: https://www.econbiz.de/10007055710