Links the role of work study to TQM and argues that work study methods can play an integral part in TQM. Argues that many TQM programmes fail because they do not have measurement techniques in place which TQM requires on an ongoing basis. Suggests that work study methods provide ecessary tools...

In 1988, Robert Runcie, then Archbishop of Canterbury, said in a speech in London: "In the middle ages people were tourists because of their religion, whereas now they are tourists because tourism is their religion". Perceptive words indeed, and it does seem as if travel and tourism have become...