//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Assessing service quality on t...
Similar by person
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Consumer behaviour
19
Relationship marketing
18
Beziehungsmarketing
16
Customer satisfaction
15
Konsumentenverhalten
14
Kundenzufriedenheit
12
Greece
11
Griechenland
9
Brand management
8
Electronic Banking
8
Electronic banking
8
Key account management
7
Key-Account-Management
7
Markenführung
7
Dienstleistungsqualität
6
Innovation
6
Service quality
6
Financial services
5
Job satisfaction
5
Lieferantenmanagement
5
Personal banking
5
Privatkundengeschäft
5
Supplier relationship management
5
B-to-B-Marketing
4
Brand image
4
Confidence
4
Customer services quality
4
Innovation adoption
4
Innovationsakzeptanz
4
Market orientation
4
Marketing management
4
Marketingmanagement
4
Vertrauen
4
Arbeitszufriedenheit
3
Banking
3
Banks
3
Brand
3
Business-to-business marketing
3
Faktorenanalyse
3
Gastgewerbe
3
more ...
less ...
Online availability
All
Undetermined
40
Free
11
Type of publication
All
Article
105
Book / Working Paper
7
Type of publication (narrower categories)
All
Article in journal
35
Aufsatz in Zeitschrift
35
research-article
20
Aufsatz im Buch
4
Book section
4
Article
1
Collection of articles of several authors
1
Reprint
1
Sammelwerk
1
conceptual-paper
1
review-article
1
more ...
less ...
Language
All
English
78
Undetermined
34
Author
All
Gounaris, Spiros
70
Dimitriadis, Sergios
50
Koritos, Christos
14
Boukis, Achilleas
13
Kyrezis, Nikolaos
10
Tzempelikos, Nektarios
10
Papista, Erifili
8
Stevens, Eric
6
Tsimonis, Georgios
5
Stathakopoulos, Vlasis
4
Vassilikopoulou, Katerina
4
Chatzipanagiotou, Kalliopi C.
3
Kaminakis, Kostas
3
Karantinou, Kalipso
3
Kostopoulos, Giannis
3
Kouremenos, Athanasios
3
Panagopoulos, Nikolaos
3
Vassilikopoulou, Aikaterini
3
Athanassopoulos, Antreas
2
Chatzipanagiotou, Kalliopi
2
Doherty, Anne Marie
2
Koritos, Christos D.
2
Krasonikolakis, Ioannis
2
Lings, Ian
2
Pyper, Keith
2
Stathakopoulos, Vlassis
2
Vrechopoulos, Adam
2
Akamavi, Raphaël K.
1
Almoraish, Ahmed
1
Chalaris, Manos
1
Chryssochoidis, George
1
Guenzi, Paolo
1
Harcar, Talha D.
1
Kaynak, Erdener
1
Lean, Jonathan
1
Megicks, Philip
1
Mishra, Atul
1
Nellis, Joseph G.
1
O'Loughlin, Deirdre
1
Omar, Suha
1
more ...
less ...
Published in...
All
The journal of services marketing
14
International Journal of Bank Marketing
11
Journal of Services Marketing
7
European Journal of Marketing
6
European journal of marketing : EJM
6
Journal of business research : JBR
6
The international journal of bank marketing : IJBM
4
The service industries journal
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of strategic marketing
3
Managing service quality : MSQ ; an international journal
3
The Service Industries Journal
3
International journal of service industry management : IJSIM
2
Journal of Business Research
2
Journal of business market management : JBM
2
Journal of business-to-business marketing
2
Journal of customer behaviour
2
Psychology & marketing
2
Qualitative market research : an international journal
2
The marketing review
2
Tourism management : research, policies, practice
2
jbm - Journal of Business Market Management
2
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Information systems and e-business management : ISeB
1
International Marketing Review
1
International journal of bank marketing for the financial services sector
1
International journal of internet marketing and advertising : IJIMA
1
International journal of market research
1
Journal of Business & Industrial Marketing
1
Journal of Product & Brand Management
1
Journal of financial services marketing : JFSM
1
Journal of marketing management : MM
1
Kaminakis, K., Karantinou, K., Koritos, C., & Gounaris, S. (2019). Hospitality servicescape effects on customer-employee interactions: A multilevel study. Tourism Management
1
Marketing Intelligence & Planning
1
Marketing in the socially-networked world : challenges of emerging, stagnant & resurgent markets ; AMA Summer Educators' Conference 2012 ; AMA educators' proceedings Volume 23 ; Chicago, Illinois, USA, 17 - 19 August 2012
1
Marketing intelligence & planning
1
Marketing strategy organization and implementation
1
Qualitative Market Research: An International Journal
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
The marketing book
1
more ...
less ...
Source
All
ECONIS (ZBW)
46
OLC EcoSci
31
Other ZBW resources
28
RePEc
6
EconStor
1
Showing
91
-
100
of
112
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
91
Person-place congruency in the internet banking context
Gounaris, Spiros
;
Koritos, Christos
;
Vassilikopoulou, …
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 943-949
Persistent link: https://www.econbiz.de/10008652173
Saved in:
92
Linking IMO with different fit types and willingness to report service complaints
Boukis, Achilleas
;
Gounaris, Spiros
;
Kaminakis, Kostas
- In:
Marketing in the socially-networked world : challenges …
,
(pp. 454-461)
.
2013
Persistent link: https://www.econbiz.de/10010191247
Saved in:
93
Highlighting the role of IMO for intra-organizational relationships and NSD performance
Boukis, Achilleas
;
Gounaris, Spiros
- In:
Delivering value in turbulent times : AMA Summer …
,
(pp. 484-491)
.
2012
Persistent link: https://www.econbiz.de/10010191477
Saved in:
94
The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros
;
Boukis, Achilleas
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 322-333
Persistent link: https://www.econbiz.de/10009788844
Saved in:
95
Adoption of technologically based innovations : the neglected role of bounded rationality
Gounaris, Spiros
;
Koritos, Christos D.
- In:
The journal of product innovation management : an …
29
(
2012
)
5
,
pp. 821-838
Persistent link: https://www.econbiz.de/10009625607
Saved in:
96
Service blueprinting effectiveness : drivers of success
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Boukis, Achilleas
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
6
,
pp. 580-591
Persistent link: https://www.econbiz.de/10009692802
Saved in:
97
Linking IMO with employees' fit with their environment and reciproal behaviours towards the firm
Boukis, Achilleas
;
Gounaris, Spiros
- In:
The journal of services marketing
28
(
2014
)
1
,
pp. 10-21
Persistent link: https://www.econbiz.de/10010343441
Saved in:
98
Internal-market orientation : a misconceived aspect of marketing theory
Gounaris, Spiros
;
Vassilikopoulou, Aikaterini
; …
- In:
European journal of marketing : EJM
44
(
2010
)
11/12
,
pp. 1667-1699
Persistent link: https://www.econbiz.de/10008773207
Saved in:
99
How to reduce the negative impact of customer non-compliance : an empirical study
Kostopoulos, Giannis
;
Gounaris, Spiros
;
Rizomyliotis, …
- In:
Journal of strategic marketing
22
(
2014
)
6
,
pp. 513-529
Persistent link: https://www.econbiz.de/10010489665
Saved in:
100
Relational key account management : building key account management effectiveness through structural reformations and relationship management skills
Gounaris, Spiros
;
Tzempelikos, Nektarios
- In:
Industrial marketing management : the international …
43
(
2014
)
7
,
pp. 1110-1123
Persistent link: https://www.econbiz.de/10010439600
Saved in:
First
Prev
2
3
4
5
6
7
8
9
10
11
12
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->