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Understanding service firms br...
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Customer services quality
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Gounaris, Spiros
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Journal of Services Marketing
66
Journal of Product & Brand Management
37
International Journal of Quality & Reliability Management
28
International Journal of Contemporary Hospitality Management
25
International Journal of Quality and Service Sciences
22
Strategic Direction
22
European Journal of Marketing
19
International Journal of Bank Marketing
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Marketing Intelligence & Planning
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International Journal of Retail & Distribution Management
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Journal of Consumer Marketing
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Benchmarking: An International Journal
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International Journal of Islamic and Middle Eastern Finance and Management
13
Asia Pacific Journal of Marketing and Logistics
12
The TQM Journal
12
Human Resource Management International Digest
11
Journal of Service Management
11
International Marketing Review
10
European Business Review
7
International Journal of Operations & Production Management
7
International Journal of Pharmaceutical and Healthcare Marketing
7
Journal of Business & Industrial Marketing
7
Journal of Fashion Marketing and Management: An International Journal
7
Cogent business & management
6
Marketing intelligence & planning
6
Benchmarking : an international journal ; BIJ
5
Journal of retailing and consumer services
5
The journal of product & brand management
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African journal of business and economic research : AJBER
4
Cogent Business & Management
4
Journal of Indian Business Research
4
Journal of promotion management : innovations in planning and applied research
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Measuring Business Excellence
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Symphonya. Emerging Issues in Management
4
The International Journal of Logistics Management
4
The journal of services marketing
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Baltic Journal of Management
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Beiträge der Hochschule Pforzheim
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EuroMed Journal of Business
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European journal of marketing : EJM
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EconStor
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11
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
12
Shopping in downtown : the effect of urban environment on service quality perception and behavioural intentions
De Nisco, Alessandro
;
Warnaby, Gary
- In:
International journal of retail & distribution management
41
(
2013
)
9
,
pp. 654-670
Persistent link: https://www.econbiz.de/10009788898
Saved in:
13
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
14
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
15
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
16
Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail
;
Aziz, Rasha Abd El
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
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17
Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.
;
Maru, Loice C.
- In:
The TQM journal : the international review of …
25
(
2013
)
5
,
pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
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18
Managing and improving service quality in higher education
Sharabi, Moshe
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 309-320
Persistent link: https://www.econbiz.de/10010127402
Saved in:
19
Moments of angst : a cristical incident approach to designing customer-experience vlue systems
Fawcett, Amydee M.
;
Fawcett, Stanley E.
;
Cooper, M. Bixby
; …
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
3
,
pp. 450-480
Persistent link: https://www.econbiz.de/10010351402
Saved in:
20
How "quality" determines customer satisfaction : evidence from the mystery shoppers' evaluation
Liu, Chih-Hsing
;
Chou, Sheng-Fang
;
Gan, Bernard
;
Tu, Jin-Hua
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 576-590
Persistent link: https://www.econbiz.de/10011443173
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