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Customer satisfaction
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6,256
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5,650
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5,598
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Han, Heesup
75
Homburg, Christian
59
Freeman, Alan
55
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41
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35
Svensson, Göran
35
Mittal, Vikas
34
Giuliano, Paola
31
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30
Sharma, Piyush
30
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29
Wong, IpKin Anthony
29
Gil Saura, Irene
28
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28
Usman, Osly
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Prybutok, Victor R.
26
Shahin, Arash
26
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bauer, Hans H.
23
Bruhn, Manfred
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Lee, Choong-Ki
22
Spiller, Achim
22
Bilgihan, Anil
21
Jang, Soocheong
21
Guiso, Luigi
20
Loureiro, Sandra Maria Correia
20
Ryu, Kisang
20
Sparks, Beverley
20
Stauss, Bernd
20
Balaji, M. S.
19
Hsu, Maxwell K.
19
Töpfer, Armin
19
Walsh, Gianfranco
19
Alesina, Alberto
18
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
109
National Bureau of Economic Research
50
Springer Fachmedien Wiesbaden
30
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16
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15
Economic Consultancy, Vocat International
14
Institut für Demoskopie Allensbach
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Verlag Dr. Kovač
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HAL
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OECD
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Books on Demand GmbH <Norderstedt>
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Edward Elgar Publishing
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Nomos Verlagsgesellschaft
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Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
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Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
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eSocialSciences
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4
ToKnowPress
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4
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3
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3
Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Fachhochschule Reutlingen / European School of Business
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Journal of retailing and consumer services
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375
International journal of hospitality management
372
The journal of services marketing
197
Journal of Services Marketing
194
Tourism management : research, policies, practice
182
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Journal of travel and tourism marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of contemporary hospitality management
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Journal of business ethics : JOBE
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European Journal of Marketing
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Cogent business & management
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International Journal of Bank Marketing
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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MPRA Paper
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Services marketing quarterly
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Industrial marketing management : the international journal for industrial and high-tech firms
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Asia Pacific journal of marketing and logistics
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Journal of service research : JSR
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Tourism management perspectives : TMP
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Journal of air transport management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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SpringerLink / Bücher
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Service business
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The TQM journal : the international review of organizational improvement
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Psychology & marketing
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International Journal of Contemporary Hospitality Management
80
International journal of productivity and quality management : IJPQM
79
Journal of service management
76
Journal of strategic marketing
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Journal of the Academy of Marketing Science
75
The international journal of bank marketing : IJBM
71
European journal of marketing : EJM
69
International journal of quality and service sciences
69
Total quality management & business excellence
68
The TQM Magazine
66
Tourism analysis : an interdisciplinary tourism & hospitality journal
66
International Journal of Quality & Reliability Management
65
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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EconStor
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BASE
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41
Service value and switching barriers : a personal values perspective
Pham Ngoc Thuy
;
Le Nguyen Hau
;
Evangelista, Felicitas
- In:
The service industries journal
36
(
2016
)
3/4
,
pp. 142-162
Persistent link: https://www.econbiz.de/10011564533
Saved in:
42
Satisfaction of tourists with public transport : an empirical investigation in Dubai
Parahoo, Sanjai Kumar
;
Harvey, Heather Lea
;
Radi, Gihad …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1004-1017
Persistent link: https://www.econbiz.de/10010469192
Saved in:
43
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
44
Exploring the UK high street retail experience : is the service encounter still valued?
Resnick, Sheilagh
;
Foster, Carley
;
Woodall, Tony
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 839-859
Persistent link: https://www.econbiz.de/10010417705
Saved in:
45
Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia
;
Lee, Sanghyeop
;
Goh, Ben
;
Han, Heesup
- In:
International journal of hospitality management
44
(
2015
),
pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
Saved in:
46
The development of service quality dimensions for internet service providers : retaining customers of different usage patterns
Thaichon, Paramaporn
;
Lobo, Antonio
;
Prentice, Catherine
; …
- In:
Journal of retailing and consumer services
21
(
2014
)
6
,
pp. 1047-1058
Persistent link: https://www.econbiz.de/10010437660
Saved in:
47
Interacting effect of conformity and critical mass in technology acceptance : a conceptual model
Illia, Abdou
;
Lawson-Body, Assion
;
Lee, Simon
;
Roy, …
- In:
International journal of electronic customer …
5
(
2011
)
2
,
pp. 97-110
Persistent link: https://www.econbiz.de/10009297389
Saved in:
48
Exploring mobile application customer loyalty : the moderating effect of use contexts
Chang, Chiao-Chen
- In:
Telecommunications policy : the international journal …
39
(
2015
)
8
,
pp. 678-690
Persistent link: https://www.econbiz.de/10011496016
Saved in:
49
Values, feelings, job satisfaction and well-being : the Turkish case
Yahyagil, Mehmet Yusuf
- In:
Management decision : MD
53
(
2015
)
10
,
pp. 2268-2286
Persistent link: https://www.econbiz.de/10011407063
Saved in:
50
Online group-buying of tourism products : effects of value and trust on site attachment, altruism, and loyalty
Kim, Myung-Ja
;
Chung, Namho
;
Lee, Choong-Ki
;
Preis, …
- In:
Journal of travel and tourism marketing
32
(
2015
)
7/8
,
pp. 935-952
Persistent link: https://www.econbiz.de/10011409814
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