Purpose The purpose of this paper is to evaluate the effectiveness of a short, online training program focused on respect in the workplace. Design/methodology/approach Using a wait-list control design the authors collected measures of workplace behaviors prior to, immediately following and six...

Purpose – The purpose of this paper is to review organizational research on the criterion-related validity of the Big Five model of personality with a view to examine the organizational utility of facet measures of personality. Design/methodology/approach – A literature review of studies...

Purpose – The purpose of this paper is to explore a dynamic version of the service-profit chain. The paper examines the relationship between daily leadership behaviors, daily job satisfaction and daily employee engagement on customer outcomes in a service-based context....

Purpose – The purpose of this paper is to address the question of what motivates leaders to engage in effective leadership behaviours by integrating transformational leadership theory and self-determination theory. The authors propose that the type of enacted leadership behaviour is related to...