Purpose – The purpose of this article is to examine how electronic commerce can fundamentally change the inter‐organisational processes at the interface between the buyer and supplier. Design/methodology/approach – First, an overview is provided of the evolution of B2B commerce and the...

Purpose – This paper aims to investigate how to improve business service quality (BSQ) in an e‐commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e‐commerce environment. Design/methodology/approach – The paper examines BSQ along four...

Since the 1970s, international manufacturing companies, in pursuit of world‐class goals, have been adopting and adapting management practices developed originally in Japan. Notable characteristics of such companies now include: a customer‐focused culture; a concentration on core competencies...

Purpose – The paper seeks to investigate and conceptualize differences in managerial styles and inter‐organizational relationship (IOR) strategies of small and medium‐sized enterprises (SMEs) in the international environment, and make managerial implications useful for business...

Purpose – The aim of this study is to identify success factors of collaborative relationships and the attributes that distinguish collaborative relationships from arm's‐length relationships in facility services. Additionally, in order to understand why companies are moving towards the more...

Purpose – The virtual organization is emerging as a much‐researched phenomenon in the context of inter‐organizational relationships as well as intra‐organizational issues. However, the existing literature on the subject provides multifarious views of virtual organizations, making it...

Purpose – The paper seeks to address the European Union's emerging role in the management of international security challenges and its implications for collaboration in armaments procurement. While the former is about integrating member governments at policy level, the latter concerns...