Call centers play a significant role in the operational dynamics of different types of businesses. This is especially the case because a call center agent’s demeanor can impair or engender customer satisfaction, which has ramifications for business patronage. Unfortunately, the pressures...

High labor turnover imposes costs on a firm and hinders the accumulation of human capital. In an increasingly competitive market, retaining competent employees is a necessity. To avoid excessive labor turnover, it is necessary to identify which characteristics influence career pathways for...

Purpose – This study aims to investigate how various aspects of intraorganizational career advancement – current career attainments, recent pace of upward mobility, and future prospect of career advancement – affect voluntary turnover, drawing empirical evidence from a multinational...

Purpose – The multidisciplinary research on the phenomena of voluntary career transition (VCT) and voluntary turnover (VTO) remains disparate. This integrative review examines literatures in these two areas in relation to research in the Chinese context. The purpose of this paper is to...

Purpose – Turnover intention is one's behavioural intention to quit. The purpose of this study is to compare the relative influences of organizational socialization and career aspirations on turnover intentions of design engineers and to address the design of more effective development...