The practice of tele‐ or home‐working, has been adopted by an increasing number of companies and workers in response to the changing economic and social needs that characterise the world of work today. Working from home brings new challenges as well as benefits, and a variety of studies have...

Purpose – This paper aims to evaluate the literature on emotional labour in the health‐care sector and the benefits and costs of such performance for both the carer and the patient. The aim is to develop a new health care model of emotional labour that has implications for health‐care...

The so called “response‐shift bias”, which comes into effect when self‐report measures are used to enable people to judge their own level of ability, may be responsible for underestimation by training managers of the effects of their training programmes. Outlines the implications for...