Heras, Iñaki; Dick, Gavin P.M.; Casadesús, Martí - In: International Journal of Quality & Reliability Management 19 (2002) 6, pp. 774-791
Although there is a plethora of research articles that study ISO 9000 quality management systems and their association with business success, there is little empirical research that can attribute causality to certification. Contributes to the question of causality, through a comparison against a...