Purpose – The purpose of this paper is to analyze whether the order or the strategy of management system standards (MSSs) implementation in an organization determines the level of integration of its standardized MSSs. Design/methodology/approach – Groups of organizations that follow...

The ISO 9000 standard for quality management systems was accepted by the International Organisation for Standardisation in 1987. Since then, large companies and SMEs have been obliged to open their doors to something new, “the culture of quality”, a message that is very often associated with...

Purpose – The purpose of this paper is to analyze the application and the level of integration of internal and external audits in organizations that are registered to multiple management system standards. Design/methodology/approach – Using descriptive analyses, this work examines the manner...