Purpose – Quality certification to international standards is an obligatory requirement for automotive and truck … their quality management system. This paper aims to investigate this issue. Design/methodology/approach – The strategy was … to plan an effective implementation of a quality system through the continual application of internal audits and supplier …

theoretical framework that links five key variables: top management support, quality planning, employee involvement, continuous … business performance. Keys to success include four constructs, namely top management support, quality planning, employee …/value – This study constructs a conceptual framework that links the following key variables: top management support, quality …

Purpose – To test the strength of the relationship between motivation for seeking ISO 9000 certification, quality … also found that organisations can effectively use ISO certification as a means of promoting and facilitating a quality … culture, where the quality auditor is an important player in the process. Originality/value – The paper reinforces the long …

the quality management journals focuses on how to obtain certification and the impact of certification on ISO …, lower management in charge of operations and quality, and the management representative responsible for the implementation … quality management system at XYZ. Originality/value – This paper makes a contribution to the body of knowledge in the field of …

Purpose – The ISO 9001 quality management systems standard is widely accepted around the world. This is the standard … asking the question whether it was worth it to maintain the quality system and what added value it brought. Based on the … the implemented quality system. In addition, the research confirms that all advantages are strongly connected with the …

Purpose – This paper aims to explore the practice of quality management framework as a strategic tool for public … quality management principles for continuous improvement. With identification of concerned factors from the literature, it … examines their usefulness in the quality management system. Findings – An empirical analysis on the framework identifies eight …

business performance. The goal is to develop a theoretical model of the integration of quality management systems (QMS) and an … can be based on the connection of quality goals with the company's strategic goals, and in relation to this implementation … systems: QMS, total quality management (TQM) (represented by the business excellence models) and strategic management. The …

Purpose – Accreditation to the ISO 9001 Quality Management Systems Standard has proven to be a persistent and growing … analysing the empirical literature on quality management system certification to ISO 9001 and business performance for evidence … the treatment‐effect of ISO 9001 accreditation is lower waste; while the benefits of lower costs and better quality are …

ISO 9000 standards for quality system management are involving a higher and higher number of enterprises and …