Gadd, Ken W. - In: Business Process Re-engineering & Management Journal 1 (1995) 3, pp. 66-85
The net effect of the discussion on business process re‐engineering and total quality management has been to focus … identify and manage process improvement opportunities is a characteristic of the increasing need for an integrated management … approach to successful process management. In recent years, the European Quality Award (EQA) model has been used increasingly …