When DAF BV collapsed in February 1993 the Continental operations were saved by the Belgian and Dutch governments. However, in Britain the receivers were called in to Leyland DAF. They, along with the former Leyland DAF head of manufacturing, decided to salvage as much as possible of the company...

Defines and evaluates transformation, and examines why transformation efforts can fail. Provides a case study, describing the context, strategy and change processes. Finally, identifies what lessons can be learned from working with failure.

When managing a total quality programme every practitioner needs to generate and maintain momentum and progress. When progress is suddenly halted, the true reasons why are not always immediately clear. Excuses can be too easily formulated and the wrong reasons identified for what may well be a...