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Using key informant insights as a foundation for e-retailing theory development
Cowles, Deborah L.; Kiecker, Pamela; Little, Michael W. - In: Journal of business research : JBR 55 (2002) 8, pp. 629-636
Persistent link: https://www.econbiz.de/10006723030
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The role of trust in customer relationships: Asking the right questions
Cowles, Deborah L. - In: Management decision : MD 35 (1997) 3-4, pp. 273-282
Persistent link: https://www.econbiz.de/10006583089
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Service recovery: Its value and limitations as a retail strategy
Brown, Stephen W.; Cowles, Deborah L.; Tuten, Tracy L. - In: International journal of service industry management : IJSIM 7 (1996) 5, pp. 32-46
Persistent link: https://www.econbiz.de/10007134281
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Using key informant insights as a foundation for e-retailing theory development
Cowles, Deborah L.; Kiecker, Pamela; Little, Michael W. - In: Journal of Business Research 55 (2002) 8, pp. 629-636
Persistent link: https://www.econbiz.de/10005465812