Management development is seen in many organisations as an added luxury. In this article, management development is discussed as a long‐term process which requires a tough business‐like approach. Drawing on observations made over a number of years of working with various organisations,...

Consider the following companies in terms of the leadership adopted by the top manager. They have very different approaches to their job. These differences are not accidental and can be explained in relation to a major study of Managerial Work Preferences conducted during the last five years....

Four key areas of management development are considered as opportunities for improving performance. These involve the study of colleagues, managers, customers and competitors in a systematic way. Much can be learnt by observing and recording what others do and this knowledge can be applied in...

Provides a portrait of the marketer compared with other groups. Says it is clear that marketing people see themselves primarily as people who need or require considerable supervisory ability, a high degree of self actualisation, the ability to use a high degree of initiative, and who are...

Introduces the Communication Diamond Model, which features the following key skill areas found in communication between people at work: enquiry, diagnosis, summarizing, proposing, directing, and informing. Describes the measures designed to assess these skills: the Communication and...

Why do some teams work effectively and others not? The authors, in examining the attributes of High Performing Teams, show that there are three major areas which team leaders need to concentrate upon. These are example, experience and expertise. There are certain work functions that are critical...

In mid‐1984, the authors were commissioned to assist in the design of a programme to improve flight crew functioning in Trans Australia Airlines — a major Australian domestic carrier with over 600 active aircrew flying Fokkers, Jetstreams, DC‐9s, Boeing 727s and 737s and the Airbus...

Looks at instruments which can be used in team development. The Types of Work Index provides personal feedback to team members on their job. The Team Management Index helps team members understand the way they like to work. The Linking Skills Index measures how well a person implements...