Similar Search Results

The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies

Alonso-Almeida, María Mar del; Bagur-Femenías, Llorenç; … - In: Service business 9 (2015) 1, pp. 57-75

Persistent link: https://www.econbiz.de/10011296096

Impact of service quality and environmental practices on hotel companies : an empirical approach

Perramon, Jordi; Oliveras-Villanueva, Marc; Llach, Josep - In: International journal of hospitality management 107 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10014227108

A closer look at the "global reporting initiative" sustainability reporting as a tool to implement environmental and social policies : a worldwide sector analysis

Alonso-Almeida, María del Mar; Llach, Josep; Marimon, … - In: Corporate social responsibility and environmental management 21 (2014) 6, pp. 318-335

Persistent link: https://www.econbiz.de/10010475719

Determinants of online booking loyalties for the purchasing of airline tickets

Llach, Josep; Marimon, Frederic; Alonso-Almeida, María … - In: Tourism management : research, policies, practice 35 (2013), pp. 23-31

Persistent link: https://www.econbiz.de/10009687044

Making the long and adventurous journey from quality to loyalty

Marimon, Frederic; Mas-Machuca, Marta; Llach, Josep - In: Total quality management & business excellence 32 (2021) 15, pp. 1713-1731

Persistent link: https://www.econbiz.de/10012694186

Analysis of training programs related to quality management system : the Spanish case

Petnji Yaya, Luc Honore; Marimon, Frederic; Llach, Josep; … - In: International journal of quality & reliability management 34 (2017) 2, pp. 216-230

Persistent link: https://www.econbiz.de/10011624583

UnivQual : a holistic scale to assess student perceptions of service quality at universities

Marimon, Frederic; Mas-Machuca, Marta; … - In: Total quality management & business excellence 30 (2019) 2, pp. 184-200

Persistent link: https://www.econbiz.de/10012199738

ISO 9001 diffusion analysis according to activity sectors

Llach, Josep; Marimon, Frederic; Bernardo, Merce - In: Industrial management & data systems 111 (2011) 2, pp. 298-317

Persistent link: https://www.econbiz.de/10008851459

Determinants of online booking loyalties for the purchasing of airline tickets

Llach, Josep; Marimon, Frederic; Alonso-Almeida, María … - In: Tourism management : research, policies, practice 35 (2013), pp. 23-31

Persistent link: https://www.econbiz.de/10010054722

Building loyalty through functional and hedonic quality

Del Mar Alonso-Almeida, Maria; Bernardo, Merce; Llach, Josep - In: Industrial Management & Data Systems 114 (2014) 3, pp. 387-404

Purpose – The purpose of this paper is to propose and test an e-quality model for leisure products purchased online. Two dimensions are considered in order to configure the scale: functional quality and hedonic quality. Design/methodology/approach – Based on a survey conducted on a sample of...

Persistent link: https://www.econbiz.de/10014825790