The commercialization of the Internet and the widespread use of information technology have enabled many organizations to enhance their business processes and expand their markets. Virtual sales teams allow the flexibility and convenience of working anywhere and building a geographically diverse...

Vodafone’s change from a command and control culture to one based on coaching and collaboration has helped the company to top the league table of mobile‐telephone network quality. The company culture of the mid‐1990s, which had its roots in the manufacturing facilities of Racal, had caused...