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Supporting knowledge transfer in web-based managed IT support

Cooper, Vanessa A.; Lichtenstein, Sharman - 2010

Purpose – The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach – The paper features an interpretive case...

Persistent link: https://www.econbiz.de/10009483872

Technology readiness, internet self-efficacy and computing experience of professional accounting students

In: Campus-Wide Information Systems 25 (2008) 1, pp. 18-29

provides important insights for professional accounting bodies to intensify information communication technology (ICT …) integration into accounting education curriculum and assessment policies. Accounting educators need to be innovative in teaching …

Persistent link: https://www.econbiz.de/10010308460

The distinct effects of information technologies and communication technologies on the age-skill composition of labour demand

Blanas, Sotiris - 2019

This paper is the first to study the distinct effects of Information Technologies (IT) and Communication Technologies …

Persistent link: https://www.econbiz.de/10012141555

Is technological change really skills-biased? Firm-level evidence of the complementarities between ICT and workers' education

Bolli, Thomas; Pusterla, Filippo - 2019

effects of information technologies (IT) and communication technologies (CT). Guided by the theory that IT and CT differently …

Persistent link: https://www.econbiz.de/10012546023

SMEs' adoption of entreprise applications : a technology-organisation-environment model

Ramdani, Boumediene; Chevers, Delroy; Williams, Densil A. - In: Journal of small business and enterprise development 20 (2013) 4, pp. 735-753

Persistent link: https://www.econbiz.de/10010230790

E-government diffusion in Iran : a public sector employees' perspective

Hashemkhani Zolfani, Sarfaraz; Sedaghat, Maedah; Rad, … - In: International journal of business information systems : … 15 (2014) 2, pp. 205-221

Persistent link: https://www.econbiz.de/10010376916

Institutional context and e-recruitment practices of Danish organizations

Holm, Anna B. - In: Employee relations 36 (2014) 4, pp. 432-455

Persistent link: https://www.econbiz.de/10010383374

ICT as a catalyst for service business orientation

Kowalkowski, Christian; Kindström, Daniel; Gebauer, Heiko - In: The journal of business & industrial marketing 28 (2013) 6, pp. 506-513

Persistent link: https://www.econbiz.de/10009790087

Cloud computing : the nexus of strategy and technology

Ross, Peter; Blumenstein, Michael - In: Journal of business strategy 34 (2013) 4, pp. 39-47

Persistent link: https://www.econbiz.de/10009790126

The use of customer-centric philosophy in hotels to improve customer loyalty

Palacios Marqués, Daniel; Guijarro Garcia, Maria; … - In: The journal of business & industrial marketing 31 (2016) 3, pp. 339-348

Persistent link: https://www.econbiz.de/10011523968

A service of the

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