Presents research which explores tenant‐manager relationships in managed shopping centres. In order to address this issue a sample of 16 shopping centre managers and 45 clothing retailers within these centres was taken in the lower North Island of New Zealand. Clothing retailers were chosen...

Purpose – The purpose of this paper is to examine causal relationships between role stress, customer orientation, selling orientation, and job performance of retail salespeople. Design/methodology/approach – The sample ( n =259) was salespeople in eight units of a national department store...

Purpose – This paper aims to examine the reasons for the rise and fall of the UK high street shop as an investment class for financial institutions. Design/methodology/approach – The paper begins by tracing the scale of investment by financial institutions in shops and the reasons for their...

Explores the economic advantages of superstore (food and non‐food) development especially to the consumer. Looks at the increasing difficulties facing superstore retailers and developers in the UK. Provides some recommendations for superstore retailers and developers. Concludes that superstore...

Purpose – The research paper examines the commercial evolution of retail tenants within the UK factory outlet sector. The research aims to identify the key characteristics of commercialisation and the resulting strategic positions occupied by tenants. Design/methodology/approach – The...