Canonico, Paolo; De Nito, Ernesto; Esposito, Vincenza; … - In: Measuring Business Excellence 19 (2015) 3, pp. 7-21
Purpose – This paper aims to consider how and to what extent it is possible to interpret a performance management system (PMS) as a typical control mechanism or in a more innovative way as a learning tool. PMSs are typically used for planning and coordination purposes. However, they may also...