The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach : The paper features an interpretive case study of a...

Purpose – The purpose of this paper is to highlight the importance and complexities of the knowledge transfer process in the provision of effective managed after-sales IT support, when the web is used for service delivery. Design/methodology/approach – The paper features an interpretive case...

Purpose – The purpose of this paper is to develop an algorithm to harvest user specified information on finance portals and compile it into machine-readable datasets for quantitative analysis. Design/methodology/approach – The Visual Basic macro language in Microsoft Excel is applied to...

Purpose – The purpose of this paper is to explore the representation of women in two Indian accounting professional bodies' web sites: The Institute of Chartered Accountants of India (ICAI) and The Institute of Cost and Works Accountants of India (ICWAI). Design/methodology/approach – The...

Purpose – Prior research suggests that significant impediments to the growth in electronic commerce exist, particularly in relation to international exchanges. This paper aims to investigate the respective roles of vendor location (domestic vs international) and web assurance seals in the...

Purpose – This essay sets out to introduce the special issue. Design/methodology/approach – The essay introduces the focus of the special issue, the manifestation of the phenomenon of online reporting and the issues it engenders in relation to accounting, and briefly reviews the contribution...

Purpose – This paper seeks to examine how auditors sought to establish their trustworthiness as trust providers on the internet; a vision which has remained largely unrealized. The investigation focuses on the WebTrust assurance project, launched by the North American accounting institutes to...

Purpose – Within the context of a broader project that analysed CSR practices, this paper seeks to explain a methodological approach to web-based research that the authors call “hypertext ethnography”. This approach aims to enable the paper to focus on the relations between three publicly...

Purpose – To provide the framework for digital government in its e‐government and e‐democracy aspects. Design/methodology/approach – Using the aspects‐and‐opportunities framework of the internet‐web compound, the nodal aspects of the continuing and potential technologically‐based...

Purpose – To examine the progress local governments in Victoria. Australia have made utilizing the internet to deliver traditional services, and examine models that attempt to define the maturity of local government electronic service delivery. Design/methodology/approach – The research...