Public healthcare serves people. It is important to understand how effective these services are. This study aims to provide a methodology on how to evaluate the hospital's effectiveness of a specific service. The studied service is patient discharge from a hospital ward. More specifically, we...

Purpose: Business process management (BPM) has attracted much focus throughout the years, yet there have been calls questioning the future of BPM. The purpose of this paper is to explore the current state of the field through a dynamic literature review and identify the main challenges for its...