Purpose – This article is the second in a four‐part series that aims to illustrate the process involved in planning a portal and creating a portal definition document. Design/methodology/approach – Based on a review of the academic and industry literature and using a case study, the...

Purpose – This article is the third in a four‐part series that aims to illustrate the process involved in planning a portal and creating a portal definition document. Design/methodology/approach – Based on a review of the academic and industry literature and using a case study, the authors...