Purpose: The purpose of this paper is to explore the use of community question answering sites (CQAs) on the topic of terrorism. Three research questions are investigated: what are the dominant themes reflected in terrorism-related questions? How do answer characteristics vary with question...

Purpose – The objectives of this study are two-fold. The first is to examine the peculiarities of KM processes that are unique in SMEs from three perspectives, namely knowledge creation, knowledge sharing and knowledge reuse. Secondly, to identify enablers and impediments of these KM processes...

Purpose: The purpose of this paper is to analyze user-generated comments posted on social media while live matches were being played during the Cricket World Cup 2015. Design/methodology/approach: Data were collected from Yahoo! Cricket (YC), a website that allows people to submit comments...