Kim, Changsu; Lee, In-Seok; Wang, Tao; Mirusmonov, Mirsobit - In: Industrial Management & Data Systems 115 (2015) 4, pp. 740-764
Purpose – The purpose of this paper is to examine employees’ personal performance after mobile customer relationship management (m-CRM) use based on an updated model of information system (IS) success. The authors also investigate whether personal performance of employees varies according to...