This paper uses plant-level, panel data from the Ethiopian manufacturing census to estimate the effects of demand-side and supply-side factors on industrywide aggregate productivity. The paper focuses on the effects of three factors: (1) local market size, (2) the value of transportation costs...

This paper deals with measurement practices and expertises in both manufacturing and service industries. It states that the issue of 'what to measure' still needs further research and discussion, even though there is a general acceptance that the key operational performances of a production...

Service organisations do not always manage those items which affect customer satisfaction to the same level as manufacturing organisations, which indicates a possible mismatch between what customers think they are buying and what service organisations seem to be providing. Efficiency is...

Manufacturing and service supervisors share many similarities in their day‐to‐day activities, their beliefs about employees and their concern for doing a good job. However some fundamental differences in attitudes are revealed by the National Survey of Supervisory Management Practices which...

The management of the transformation process is commonly divided into production and service. Production is fairly easy to define but service has many definitions. These are discussed and it is concluded that debate over differences in production and service should be abandoned since they...

Examines the relationship between BS 7750 on Environmental Management Systems (version of 1992) and BS 5750 on Quality Systems (version of 1987) and the relationship between BS 7750 and the EC′s Eco Management and Audit Regulation (draft version of March 1993). Makes some judgements regarding...

Reports on a survey conducted among manufacturing and service establishments in Saudi Arabia. Discusses the computerization motives of these establishments and the steps they have taken in computerization as well as their current satisfaction with computerization. Also highlights future...