Until recently most evaluations of EAPs have been qualitative. In the US there has been a move towards insisting on hard data, i.e. cost‐benefit ratios. The nature of EAPs makes identification of a clear outcome oriented model of intervention difficult if not impossible. Discusses different...

Recently a more cynical attitude to workplace stress reduction programmes has been emerging. If these programmes are accepted as beneficial then what has gone wrong? Attempts to answer this question and to search for reasons why stress intervention programmes have failed to realize their...

Specific types of dysfunctional work behaviours form an identifiable pattern that can be uncovered through a needs analysis and addressed by a multi‐dimensional, five‐step developmental effort. Includes a framework for these behaviours, an outline development intervention, a case study and...

Organizations of today face numerous challenges, and training their sales force is definitely high on its agenda. This paper endeavors to contribute to the sales training field by providing a comprehensive state-of-the art and contemporary review through the study of publications in sales...

Organizations of today face numerous challenges, and training their sales force is definitely high on its agenda. This paper endeavors to contribute to the sales training field by providing a comprehensive state-of-the art and contemporary review through the study of publications in sales...