Purpose – The purpose of this case study is to explore and study the determinants (demographics and psychographics) impacting consumers food choice towards fast food in India. Design/methodology/approach – Food choice variables have been explored using literature reviews and exploratory...

Purpose – The purpose of this paper is to understand what breaks trust in a customer supplier relationship and how to repair it. Design/methodology/approach – The approach takes a single case study to test the established theories on trust. It captures the circumstances and conditions of...

Purpose – This paper aims to explore and illustrate the technology transfer (TT) experiences of a small to medium‐sized enterprise (SME), Rayton Packaging, using the stage‐gate approach to TT as an inquiry lens. Design/methodology/approach – The approach described in this case...

Purpose – The purpose of this article is to analyse the extent, strategy and imperatives of knowledge management (KM). Design/methodology/approach – The investigation was carried out with the aid of a case study of NTPC, a navratan PSU of the government of India. This paper discusses...

Purpose – The purpose of this paper is to discuss the retailer Carrefour in India. Design/methodology/approach – The paper compares the retailer Carrefour and its competitors in India. Findings – Carrefour needed time to tie up with an Indian partner to start retail operations in India....

Purpose – CAPARO India Ltd., a leading player in the automotive components industry in India, has multiple logistics providers for export‐import logistics at its five manufacturing locations in north India. Dealing with multiple logistics provider restricts negotiation power, service...

Purpose – The purpose of this paper is to carry out queuing analysis to analyse patient load in outpatient and inpatient services to facilitate more realistic resource planning. Design/methodology/approach – The paper adopts an analytical approach based on real life data (e.g. not a priori...