Summary Outsourcing has become a critical strategic decision that can allow organisations to develop and leverage the capabilities required to compete in today's global business environment. This paper provides a practical framework that managers can use to identify suitable outsourcing...

Shared services arrangements have been viewed as a strategy for achieving efficiencies and improved service in back-office functions such as finance and accounting, human resource, and procurement. Organisations have been increasingly turning to vendors to implement and manage outsourced shared...