Helena Chiu, Yen‐Ting; Fang, Shih‐Chieh; Tseng, … - In: International Journal of Retail & Distribution Management 38 (2010) 6, pp. 443-459
Purpose – The success of retail service innovations is contingent upon a thorough understanding of the antecedent factors that drive adoption intention. Using the example of a novel kiosk technology, the purpose of this paper is to analyze the antecedents of kiosk use intention and to find out...