Narrow search
Showing 31 - 40 of 51,123
Cover Image
Looking beyond the runway : airlines innovating with best practices while facing realities
Taneja, Nawal K. - 2010
Persistent link: https://www.econbiz.de/10008667741
Cover Image
Neukundenmanagement
Gouthier, Matthias H. J. - In: Grundlagen des CRM : Strategie, Geschäftsprozesse und …, (pp. 373-408). 2011
Persistent link: https://www.econbiz.de/10008857595
Cover Image
Are retail banks satisfying their customers in Costa Rica?
Hart, Laura Kozloski; Lopez, Jose; Jalbert, Mercedes; … - In: Global journal of business research : GJBR 1 (2007) 2, pp. 73-86
Persistent link: https://www.econbiz.de/10003954219
Cover Image
Kundenzufriedenheitsmanagement bei der R+V Versicherung
Marschler, Hans-Christian; Eckert, Hans; Waidner, Erik; … - In: Handbuch Kundenmanagement : Anforderungen, Prozesse, …, (pp. 479-500). 2008
Persistent link: https://www.econbiz.de/10003708622
Cover Image
Daily life, not markets : customer-centered design
Kumar, Vijay; Whitney, Patrick - In: Journal of business strategy 28 (2007) 4, pp. 46-58
Persistent link: https://www.econbiz.de/10003509384
Cover Image
Linking servicescape to customer satisfaction : exploring the role of competitive strategy
Miles, Patti; Miles, Grant; Cannon, Alan - In: International journal of operations & production … 32 (2012) 7, pp. 772-795
Persistent link: https://www.econbiz.de/10009572748
Cover Image
Public administration's customer care
Putans, Romans - In: Baltic Business and Socio-Economic Development 2008 : …, (pp. 300-316). 2009
Persistent link: https://www.econbiz.de/10009579144
Cover Image
Examining the firm's value creation process : a managerial perspective of the firm's value offering strategy and performance
O'Cass, Aron; Ngo, Liem Viet - In: British journal of management : BJM 22 (2011) 4, pp. 646-671
Persistent link: https://www.econbiz.de/10009511986
Cover Image
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Cover Image
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.; Aulōnitēs, Geōrgios I. - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 304-326
Persistent link: https://www.econbiz.de/10011305997